Cancellation, Return & Refund Policy

At EscapadesOnline, we are committed to providing our customers with a smooth and reliable shopping experience. This policy explains the terms applicable to order cancellations, returns, replacements, and refunds for purchases made through our website or other authorized sales channels.

By placing an order with EscapadesOnline, you acknowledge and accept the terms outlined below.

1. Order Cancellation

Prepaid Orders

Orders placed using prepaid payment methods, including credit cards, debit cards, UPI, net banking, wallets, or other online payment methods, are considered confirmed once the payment has been successfully processed.

Such orders cannot be cancelled, modified, or refunded after confirmation, except where specifically permitted under this policy or required by applicable law.

Cash on Delivery (COD) Orders

COD orders may be eligible for cancellation before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Customers wishing to cancel an eligible COD order should contact our support team as soon as possible.

2. Returns and Refunds

As our products are prepared, packed, and dispatched specifically against customer orders, EscapadesOnline generally does not accept returns or offer refunds for products that have been correctly supplied and delivered in good condition.

All confirmed purchases are therefore considered final, subject to the provisions relating to damaged, defective, missing, or incorrectly supplied products described below.

3. Damaged, Defective, Missing or Incorrect Products

Customers are strongly advised to record a continuous, clear unboxing video while opening the package. The video should clearly show:

• The condition of the package before opening

• The package being opened

• All products received

• The quantity of items received

• Any visible damage, defect, or discrepancy

If an order arrives damaged, defective, incomplete, or contains an item different from what was ordered, the customer must contact EscapadesOnline within 24 hours of delivery.

The customer may be required to provide photographs, videos, packaging details, order information, and other evidence necessary for us to investigate the issue.

Claims submitted without adequate supporting evidence may not be accepted.

After reviewing and validating the claim, EscapadesOnline may, at its discretion, provide a replacement or another appropriate resolution depending on the nature of the issue and product availability.

Where a replacement is approved, a monetary refund will generally not be provided.

4. Replacement Processing & Delivery

Once a replacement has been approved, the replacement order will normally be processed and delivered within:

• 7–8 business days during regular/non-festive periods

• 12–15 business days during festive seasons, promotional periods, or periods of unusually high demand

Delivery timelines may vary depending on product availability, logistics conditions, location, and circumstances beyond our control.

5. How to Raise a Concern

Any eligible cancellation, replacement, or order-related complaint should be submitted within the applicable timelines mentioned in this policy.

For assistance, please contact our customer support team through the contact details provided on the EscapadesOnline website.

When contacting us, please keep your order number, registered contact details, and relevant photographs/videos readily available to help us resolve your concern efficiently.

6. Policy Updates

EscapadesOnline reserves the right to modify, update, or amend this policy from time to time to reflect changes in our business practices, products, services, or applicable regulations.

Any updated version will be published on our website and will become effective from the date of publication.

7. Acceptance of the Policy

By placing an order through EscapadesOnline, the customer confirms that they have read and understood this Cancellation, Return & Refund Policy and agree to the terms applicable to their purchase.