Shipping & Delivery Policy

At EscapadesOnline, we aim to process and deliver every order safely and within the expected timeframe. We work with trusted logistics partners to ensure that your order reaches you in good condition and at the earliest possible time.

1. Delivery Timeline

Orders are generally delivered across India within 4–10 business days from the date of dispatch.

Delivery timelines may vary depending on the delivery location, courier service availability, weather conditions, festive periods, public holidays, or other circumstances beyond our control.

Customers are requested to ensure that the delivery address, PIN code, contact number, and other required details provided at the time of placing the order are accurate and complete.

2. Product Information

We make every effort to provide accurate and comprehensive information about our products on the website, including product descriptions, specifications, images, sizes, and other relevant details.

Customers are encouraged to carefully review the available product information before placing an order. This helps ensure that the selected product meets their expectations and reduces the possibility of issues after delivery.

3. Package Inspection & Unboxing Video

For your protection, we strongly recommend recording a continuous video while opening your package.

The unboxing video should clearly capture:

• The condition of the package before opening

• The package and shipping label

• The opening of the package

• The products received

• The quantity and condition of the products

Where possible, customers may record the opening of the package in the presence of the delivery representative.

An unboxing video or photographs may be required when raising a claim relating to damage, breakage, missing items, or an incorrect product.

4. Damaged or Defective Products

Although we take appropriate care while packing and dispatching orders, products may occasionally be damaged during transportation or may have a manufacturing defect.

If you receive a damaged, broken, defective, or otherwise incorrect product, you must contact EscapadesOnline within 24 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product and packaging

• A complete unboxing video, wherever available

• A brief description of the issue

Our team will review the information provided and determine whether the issue qualifies for a replacement.

If the damage or defect is verified and is attributable to a manufacturing issue or damage during transit, EscapadesOnline may arrange a replacement at no additional product cost, subject to product availability.

Approved replacements will generally be dispatched within 7 business days after confirmation of the claim.

Replacement requests received after the specified reporting period may not be accepted.

5. Product Usage & Replacement Eligibility

A replacement may not be approved where the product has been damaged due to improper handling, incorrect usage, negligence, modification, normal wear and tear, or failure to follow the applicable product-care instructions.

EscapadesOnline reserves the right to review each claim and determine its eligibility based on the evidence provided.

6. Shipping Charges

Shipping charges, wherever applicable, will be calculated based on factors such as the order value, package weight, dimensions, destination, and applicable logistics costs.

The applicable shipping charges will be displayed to the customer during the checkout process before the order is placed.

7. Order Processing

Orders are generally processed and prepared for dispatch within 7 business days after successful order confirmation.

Processing may take longer during exceptional circumstances, including festive seasons, promotional periods, unusually high order volumes, extreme weather, logistics disruptions, or other unforeseen events.

In such cases, we will make reasonable efforts to process and dispatch the order at the earliest possible opportunity.

8. Delivery Address

Customers must provide a complete and accurate delivery address while placing an order.

Please ensure that the following information is correctly entered:

• Full name

• Complete street/address details

• City and state

• PIN code

• Valid contact number

• Nearest landmark, where applicable

EscapadesOnline will not be responsible for delivery delays or failed delivery attempts resulting from incomplete or incorrect address information provided by the customer.

9. Cash on Delivery

Cash on Delivery (COD) is currently not available on EscapadesOnline.

All orders must be paid for through the online payment options made available at checkout.

10. Delivery Delays

While we strive to adhere to the estimated delivery timelines, delays may occasionally occur due to circumstances outside our reasonable control, including adverse weather, natural events, transportation disruptions, courier-related issues, public holidays, festive-season demand, or other unforeseen circumstances.

Such delays will not automatically qualify an order for cancellation, replacement, or refund.

11. Contact Us

For any shipping or delivery-related concern, customers should contact EscapadesOnline through the customer support details provided on our website.

When contacting us regarding an order, please keep your order number and registered contact details available so that our team can assist you promptly.